How do I get my rewards?
Rewards for this campaign will fulfill over time as each reward is created and released.
We fulfill Kickstarter rewards through our online store—the MCG Shop—which puts you, the backer, in charge of redeeming your rewards as they are released (we don’t collect shipping addresses through Backerkit and rewards do not ship automatically).
To redeem your rewards, you’ll need an account on the MCG Shop, and we’ll need to know the email address you used to create your account (we use your email address to assign and validate your reward coupons).
If you don’t already have an MCG Shop account, it’s quick and easy to make one at https://www.montecookgames.com/store/my-account/
To understand the reward fulfillment process, check out this article (complete with screenshots): https://www.montecookgames.com/how-to-claim-your-kickstarter-reward/
Last updated: March 08, 2023 07:23
How long do I have to redeem my crowdfunded rewards?
You have one year from the release date of the product to redeem it as a reward from the MCG Shop.
Last updated: March 08, 2023 07:24
I moved. How do I update my address?
You don’t need to give us an updated shipping address because you’ll enter your shipping address each time you redeem a reward.
Last updated: March 08, 2023 07:28
When will I get my rewards?
Rewards that are available now will start shipping in June 2023, after BackerKit closes.
Rewards that we are in the process of creating will ship as they become available (we estimate early 2024). We’ll stay in touch through Updates, Cypher Chronicles (our newsletter), and social media.
Last updated: March 08, 2023 07:27
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.